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Track & Trace | Questions? Scroll down to read our FAQ.

Order Details

F.A.Q.

Frequently Asked Questions

Your order number will be included in an email sent to your inbox. Please note that you’ll need to have received this email with your order details before using this tracking tool.


If you haven’t received your order number yet, feel free to reach out to us at [email protected].

Your customer email is the address you used to register in our system. It’s usually the one where you receive our communication emails.


If you’re not sure which email is linked to an order, feel free to contact us at [email protected].

The information shown in this section about your order(s) is updated in real time. I recommend keeping an eye on the email alerts you’ll receive.

You will receive email alerts when an order is assigned or updated.


If you don’t see our message in your inbox, please check your spam folder.